newpak Frequently Asked Questions

newpak requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie holding your ID document. Verification is typically completed within 24 hours. Until verification is complete, withdrawals will be held pending approval.

You can reset your newpak password from the login page by clicking "Forgot Password". Enter your registered mobile number and you will receive an SMS with a password reset link. Follow the link, enter your new password, and confirm. If you no longer have access to your registered mobile number, contact our support team at [email protected] for manual account recovery.

No. newpak strictly allows one account per person. Duplicate accounts created using the same identity, mobile number, NID, or payment method will be flagged and closed. Any balances held in duplicate accounts may be forfeited. If you believe your account has been duplicated in error, contact our support team to resolve the issue.

To permanently close your newpak account, contact our support team via live chat or email at [email protected] and request account closure. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days. If you are closing your account because of gambling-related concerns, we recommend using the self-exclusion tool instead, which offers structured protection periods.

Depositing via bKash on newpak is straightforward. Log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen prompts to complete the transaction through your bKash mobile wallet. Deposits via bKash are credited to your newpak account instantly in most cases, with a maximum delay of 5 minutes.

Nagad deposits on newpak are processed instantly and credited to your account within seconds under normal conditions. In rare cases of network congestion, it may take up to 5 minutes. If your Nagad deposit has not appeared after 10 minutes, contact our 24/7 live support team with your transaction reference number and we will investigate immediately.

The minimum deposit on newpak is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum deposit is ৳500. There is no maximum deposit limit for standard accounts, though very large transactions may trigger an additional verification step.

The minimum withdrawal on newpak is ৳500 for all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are processed 24 hours a day, 7 days a week. Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically completed within 15–30 minutes. Bank transfer withdrawals take 1–3 business days depending on your bank.

newpak does not charge any platform fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction fees according to their standard rates. We recommend checking with your payment provider for their current fee schedule. newpak's side of the transaction is always free.

Withdrawals on newpak can be delayed for several reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a security review triggered by unusual account activity, or a high volume of withdrawal requests during peak hours. If your withdrawal has been pending for more than 2 hours (mobile wallet) or 5 business days (bank transfer), contact our support team with your withdrawal ID for a status update.

Yes, newpak fully supports Rocket (Dutch-Bangla Bank mobile banking) for both deposits and withdrawals. Select Rocket from the payment method list in your account's Deposit or Withdrawal section and follow the instructions. Rocket transactions are processed instantly for deposits and within 15–30 minutes for withdrawals, making it a convenient option for players across Bangladesh.

newpak offers live and pre-match cricket betting on BPL, IPL, T20 World Cup, Test matches, ODIs, and other major tournaments featuring the Bangladesh Tigers. To place a bet, navigate to the Cricket section, select a match, choose your market (match winner, top batsman, total runs, over/under, etc.), enter your stake in BDT, and confirm. Live betting odds update in real time as the match progresses.

newpak's Slots section features hundreds of games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles span classic 3-reel slots, video slots with multiple paylines, Megaways mechanics, and jackpot slots. Games are accessible directly in your mobile browser with no app download required. The full catalogue is filterable by provider, volatility, and theme from the Slots page.

Yes, Aviator by Spribe is available on newpak as part of the casino and games catalogue. Aviator is a multiplier crash game where you cash out before the plane flies away to secure your winnings. The game uses a provably fair algorithm, and its RTP is approximately 97%. You can access Aviator from the newpak Casino section after logging in to your account.

Yes, newpak is fully optimised for mobile play on both Android and iOS devices. The entire platform — including cricket betting, slots, live casino, and account management — runs smoothly in your mobile browser without requiring an app download. The responsive design adapts to any screen size, and mobile wallet payments via bKash, Nagad, and Rocket make depositing on a smartphone seamless.

newpak's live casino is powered by Evolution Gaming and Ezugi, offering real-time tables streamed in HD from professional studios. Available games include Live Blackjack, Live Roulette (European and Lightning variants), Live Baccarat, Teen Patti, Andar Bahar, and multiple game-show style titles such as Crazy Time and Dream Catcher. Tables are available 24/7 across a wide range of stake levels.

newpak offers a welcome bonus for new players on their first deposit. After completing account registration and KYC verification, make your first deposit and the bonus is automatically credited to your account — no promo code is required. Bonus terms including the eligible minimum deposit amount, bonus percentage, and wagering requirements are displayed in full in the Promotions section of your account.

Wagering requirements on newpak define how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full contribution rates are listed in the bonus terms.

Yes, newpak runs regular promotional offers including free spins on selected Pragmatic Play slot titles and reload bonuses for existing players. Seasonal promotions tied to events like Eid, Pohela Boishakh, the BPL season, and the IPL are also available. Check the Promotions section in your account regularly for the latest offers, as these change frequently and may be time-limited.

newpak operates a tiered loyalty programme that rewards consistent play. As you accumulate points through deposits and wagers, you progress through loyalty tiers that unlock benefits including higher withdrawal limits, dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and invitations to special events. Full details of the loyalty programme tiers and point accumulation rates are available in your account dashboard.

newpak is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected. All games are sourced from certified providers whose RNG (Random Number Generator) systems are independently audited for fairness. Two-factor authentication (2FA) is available to add an extra layer of security to your account.

newpak operates as an online platform serving players in Bangladesh. We recommend that all players review the gambling laws applicable in their specific location and ensure they are acting in compliance with local regulations. newpak does not make legal representations on behalf of players. What we can confirm is that newpak operates with robust player-protection measures, SSL security, fair-play certified games, and an 18+ age policy.

If you feel gambling is becoming harmful, you can activate self-exclusion directly from your newpak account under Settings > Responsible Gaming > Self-Exclusion. Options range from 6 months to permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period. If you cannot log in, email [email protected] with subject line "Self-Exclusion Request" and our team will action it within 1 hour. 18+ only. Play responsibly.

newpak provides a full suite of responsible gaming tools accessible from your account settings: daily, weekly, and monthly deposit limits; session time reminders at 30, 60, or 90-minute intervals; time-out periods from 24 hours up to 6 weeks; and voluntary self-exclusion from 6 months to permanent. Our 24/7 support team can activate any of these tools on your behalf if you are unable to access your account. Full details are on our Responsible Gaming page.