newpak Responsible Gaming

1. Age Restriction Policy

newpak is an adult-only platform. Gambling is strictly reserved for individuals aged 18 years and above. We enforce a rigorous age verification process as part of our Know Your Customer (KYC) procedures, and we take the protection of minors extremely seriously.

Every player who registers on the newpak platform must confirm that they are 18 or older at the point of sign-up. Before any withdrawal is processed, we require players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their date of birth. Any account found to belong to a person under the age of 18 will be immediately suspended, all deposits will be returned, and any winnings will be voided.

Protecting Minors at Home

If you share a device with family members who are under 18, we strongly recommend taking the following steps to prevent underage access to the newpak platform:

• Keep your newpak login credentials private and never allow minors to use your account.
• Enable parental controls or device-level screen-time restrictions on shared smartphones or tablets.
• Log out of the newpak platform after every session to prevent unintended access.
• Consider using parental control software such as Net Nanny, Bark, or similar tools to restrict access to gambling websites on shared home devices.

2. Signs of Problem Gambling

Gambling is a form of entertainment that the vast majority of players enjoy safely and responsibly. However, for a small number of people, gambling can develop into a problematic pattern that affects their financial wellbeing, relationships, and mental health. Recognising the warning signs early is the most important step toward getting help.

Ask yourself honestly whether any of the following statements apply to you. If several of them ring true, it may be time to use one of the tools described on this page or to reach out to a support service.

3. Deposit Limits & Spend Controls

One of the most effective ways to maintain control over your gambling budget is to set a deposit limit before you start playing. newpak allows every registered player to configure personalised deposit limits directly from their account settings — no need to contact support unless you have trouble accessing the setting.

Types of Deposit Limits Available

• Daily Deposit Limit: A maximum amount (in BDT) that you can deposit into your newpak account within any rolling 24-hour period.
• Weekly Deposit Limit: A maximum total deposit amount across any rolling 7-day window.
• Monthly Deposit Limit: A cap on total deposits across any rolling 30-day period — useful for players who want to keep their monthly gambling spend within a fixed budget.

How Deposit Limits Work

1. Log in to your newpak account and navigate to the Responsible Gaming section in your account settings.
2. Select "Deposit Limits" and choose whether you want to set a daily, weekly, or monthly limit (or all three).
3. Enter your desired limit amount in BDT and confirm. The limit takes effect immediately.
4. To reduce an existing limit: the reduction applies instantly — newpak will not allow you to exceed the lower figure from the moment you save it.
5. To increase an existing limit: a mandatory 7-day cooling-off period applies. This is intentional and cannot be waived, as it ensures decisions to increase spending are made thoughtfully.

4. Time-Out & Cool-Off Features

A time-out is a short-term pause on your newpak account. It is designed for players who feel they need a temporary break from gambling without going through a full self-exclusion process. During an active time-out, your account is suspended — you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally.

Available Time-Out Periods

• 24 Hours — A one-day pause, suitable for cooling off after an intense session.
• 48 Hours — A two-day break to reset your mindset before returning.
• 7 Days — A full week away from the platform, giving you time to reflect on your habits.
• 30 Days — A month-long break, recommended if you have noticed more than one or two problem gambling signs.
• 6 Weeks — An extended cooling-off period before the longer-term self-exclusion programme is considered.

Activating a Time-Out

1. Log in to your newpak account and go to Account Settings > Responsible Gaming.
2. Select "Take a Time-Out" and choose your preferred pause duration from the options above.
3. Confirm your selection. The time-out activates immediately and cannot be cancelled or shortened once confirmed.
4. When the time-out expires, your account automatically reactivates and you may log in as normal — there is no action required on your part.

5. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the newpak platform. When you self-exclude, your account is fully suspended for the entire duration of the chosen period. Unlike a time-out, self-exclusion is a firm commitment — it cannot be reversed, shortened, or overridden once activated, regardless of the reason.

Self-exclusion is the right choice if gambling is causing you genuine distress, financial difficulty, or harm to your relationships. It is a courageous and sensible decision, and our team fully supports players who choose this path.

Self-Exclusion Periods

• 6 Months — Recommended as a starting point for players who recognise a developing problem.
• 1 Year — A substantial break for those who have experienced repeated cycles of problem gambling.
• 3 Years — A long-term exclusion for players who want a sustained period away from all online gambling.
• Permanent / Lifetime — An irrevocable exclusion. Once activated, this cannot be reversed. Your account will be permanently closed and all data deleted in accordance with our Privacy Policy after the mandatory retention period expires.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, place bets, or participate in any promotions.
• All active bonuses and promotional credits are forfeited.
• Any available withdrawal balance will be returned to your registered payment method (bKash, Nagad, Rocket, bank account, etc.) within 3–5 business days.
• newpak will suppress all marketing communications to your registered email and phone number for the duration of the exclusion.
• Any new account registrations using the same identity, phone number, or payment method will be refused and closed.

Activating Self-Exclusion

1. Log in to your newpak account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Choose your exclusion period (6 months, 1 year, 3 years, or permanent).
3. Read the on-screen confirmation carefully. You will be informed that the exclusion cannot be reversed during the chosen period.
4. Confirm your decision. Self-exclusion activates within minutes of confirmation. You will receive an email acknowledgement to your registered address.
5. If you are unable to log in to activate self-exclusion, contact our support team via email at [email protected]. We will activate it manually within 1 hour of your request.

6. Reality Check & Session Reminders

The Reality Check feature on newpak provides regular on-screen pop-up notifications during your gaming sessions, reminding you of how long you have been playing and offering the option to end the session, review your activity, or continue. These reminders are designed to keep you grounded and aware — particularly during extended sessions when it is easy to lose track of time.

How to Enable Reality Check Reminders

1. Go to Account Settings > Responsible Gaming > Session Reminders.
2. Set your preferred interval — options are every 30 minutes, 60 minutes, or 90 minutes.
3. Save the setting. The reminder will appear as an overlay during your next active session at the configured interval.
4. When the reminder appears, you will see your total session time, net win/loss for the session, and buttons to either end the session or continue playing. The overlay must be actively dismissed — it does not auto-close.

Net Session Summary

Beyond in-session reminders, your newpak account dashboard always shows a full breakdown of your activity over the past 7, 30, and 90 days. This includes total deposits, total withdrawals, total amounts wagered, and the net result. Reviewing this data honestly and regularly is one of the most effective habits a responsible player can develop.

7. Getting Help & Support

If you feel that gambling is becoming a problem — or if someone you care about is struggling — please do not hesitate to reach out. Asking for help is not a sign of weakness; it is the most effective first step toward regaining control. newpak's support team is available 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality.

If You Need Specialist Help

For players in Bangladesh who need support beyond what newpak can provide, we encourage you to reach out to qualified mental health and counselling professionals. Speaking with a doctor, counsellor, or trusted family member is always a positive step. Remember: problem gambling is a recognised condition, and effective support is available.

• Talk to a trusted family member or close friend about what you are experiencing — social support makes a significant difference.
• Consult a licensed mental health professional or counsellor in your area (Dhaka, Chittagong, Sylhet, and most major cities have qualified practitioners).
• Speak to your general physician if gambling is affecting your sleep, appetite, or mental health.
• Seek financial counselling if gambling has created debt or cash-flow difficulties — a qualified adviser can help you create a recovery plan.

8. Safer Gambling Tips

The following practical guidelines are recommended for all newpak players, regardless of how often or how much they play. Adopting these habits from the start is far easier than trying to change patterns once problems have developed. Responsible gaming is not about playing less — it is about playing smarter.

• Gamble only for entertainment — Treat gambling as a leisure activity, like going to the cinema or dining out. Never view it as a way to make money or solve financial problems.
• Set a budget before you play — Decide in advance how much you are willing to spend in a session, and treat that amount as the cost of entertainment. Stop when the budget is reached, regardless of whether you are winning or losing.
• Only gamble with money you can afford to lose — Never use rent money, utility payments, mobile bill payments via bKash or Nagad, or funds set aside for essential expenses to fund your gambling activity.
• Take regular breaks — Step away from the screen regularly, even during winning streaks. Continuous play reduces decision-making quality and makes it harder to stop when you should.
• Do not gamble under the influence — Alcohol, medication, or extreme emotional states impair judgement. Avoid making gambling decisions when your thinking is not clear.
• Balance gambling with other activities — A healthy lifestyle includes a wide variety of interests, hobbies, and social connections. If gambling is becoming your primary leisure activity, that is worth reflecting on.
• Never chase your losses — Losses are a normal and expected part of gambling. Chasing them by depositing more or betting larger amounts almost always makes the situation worse, not better.
• Review your account history regularly — Check your transaction and betting history in your newpak account at least once a week. Honest numbers do not lie; looking at the data helps you stay objective about your activity.
• Keep gambling private from children — If you have children in your household, be mindful of where and when you gamble on shared devices. Always log out after each session and use device passcodes.
• Seek help early — If any of the problem gambling signs in Section 2 apply to you, act sooner rather than later. The earlier you address a developing issue, the easier it is to resolve. Contact our team or a specialist at any time.